{"id":52152,"date":"2021-07-12T18:04:38","date_gmt":"2021-07-12T16:04:38","guid":{"rendered":"https:\/\/www.gahzly.com\/return-and-exchange-policy\/"},"modified":"2022-01-15T01:03:57","modified_gmt":"2022-01-14T23:03:57","slug":"return-and-exchange-policy","status":"publish","type":"page","link":"https:\/\/gahzly.com\/en\/return-and-exchange-policy\/","title":{"rendered":"Return and exchange policy"},"content":{"rendered":"<h1 style=\"text-align: center;\"><b>Return and exchange policy<\/b><\/h1>\n<p style=\"text-align: right;\">\n<p><span style=\"font-weight: 400;\">We thank you for choosing<\/span> <b>&#8220;GAHZLY&#8221; website<\/b> <span style=\"font-weight: 400;\">to purchase your favorite products, and we are pleased to serve you.<\/span> <\/p>\n<p><span style=\"font-weight: 400;\">Sometimes your opinion of the products you have purchased may change, do not worry. we are in <\/span>We will do our best to make the <b>return<\/b> <span style=\"font-weight: 400;\">or exchange process as simple and smooth as possible.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We have facilitated the return or exchange process for you through the following procedures:<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><b>Accept returns and exchange<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">We accept returns or exchanges in the following cases:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Receipt of a defective or manufacturing defective product.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">You received a wrong product or that does not match the product images shown on the site.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Products damaged during shipping and delivery.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">The buyer changed his opinion of the purchase<\/span><\/li>\n<\/ol>\n<ul>\n<li aria-level=\"1\"><b>Time period for return or exchange<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">You can return or exchange the product within<\/span> <b>15 days<\/b> <span style=\"font-weight: 400;\">from the date of purchase.<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><b>Terms of return or exchange<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The following conditions must be met:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">The product must be unopened, unused and in the same condition as packaging.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">The product must be in the same original condition when purchased.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">The product must be in the original packaging.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">The product must have the price and data of the SKU number (if any).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">The original purchase invoice for the product to be returned or exchanged must be attached.<\/span><\/li>\n<\/ol>\n<ul>\n<li aria-level=\"1\"><b>Return methods<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">You can choose to refund your purchase or exchange the product for another product.<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><b>Return and exchange procedures<\/b><\/li>\n<\/ul>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">When submitting a product return request, it is subject to an inspection process to ensure its condition. A refund is approved after making sure that the condition of the product matches the return policy.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">You need to complete the return process, The presence of a voucher to buy from our site. <\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">You are responsible for the shipping costs of returned products.<\/span><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<ul>\n<li aria-level=\"1\"><b>Return and exchange exceptions<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">We do not accept returns or exchange requests in the following cases:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Malfunctions and damages resulting from misuse<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Product serial numbers do not match, and original carton, Colors or any other appearance compared to the product when received during the purchase process and as recorded on the purchase invoice.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">The product has lost any of its parts.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">The product to be returned after the return period has passed.<\/span><\/li>\n<\/ol>\n<ul>\n<li aria-level=\"1\"><b>quality assurance <\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">In the event that the product is found to be counterfeit, you will be refunded the price of the product in addition to the shipping cost.<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><b>Return costs <\/b><\/li>\n<\/ul>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">If the return or exchange is due to an error from<\/span> <b>&#8220;GAHZLY&#8221;<\/b> <span style=\"font-weight: 400;\">as the arrival of a product other than the one you ordered, In this case, he will bear <\/span><b>&#8220;GAHZLY&#8221;<\/b> <span style=\"font-weight: 400;\">shipping and return costs.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">If the return or exchange is due to the buyer&#8217;s fault and not a product defect, We are happy to serve you by returning the product, but in this case, he will not be responsible.\u201d<\/span><b>prepare me&#8221; <\/b><span style=\"font-weight: 400;\">shipping and return costs, Return costs are borne by the buyer.<\/span><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<ul>\n<li aria-level=\"1\"><b>Money back<\/b><\/li>\n<\/ul>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">The refund process begins after<\/span> <b>\u201cGAHZLY\u201d agrees<\/b> and the returned product complies with the terms of the return <span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Funds are refunded within a period ranging from (<\/span> <b>10<\/b> <span style=\"font-weight: 400;\">) to (<\/span> <b>15<\/b> <span style=\"font-weight: 400;\">) working days, depending on the payment method.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">In the event of a delay in refunding the money owed, You must first verify your bank account and then contact the company that issued your credit card, It may take some time before the amount is officially posted.<\/span><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<ul>\n<li aria-level=\"1\"><b>complaints<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">If you have any complaints, you can contact us:<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/span> <b>info@gahzly.com<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u2706<\/span><span style=\"font-weight: 400;\">  <\/span><b>201000005497+<\/b><\/p>\n<ul>\n<li aria-level=\"1\"><b>times of work<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">We can assist you during the following business hours Cairo time<\/span><\/p>\n<p><b>Monday &#8211; Thursday: 10 AM &#8211; 7 PM<\/b><\/p>\n<p><b>Sunday: 10 AM &#8211; 4 PM<\/b><\/p>\n<p><b>Friday: Closed<\/b><\/p>\n<p>&nbsp;<\/p>\n<p><b>Copyright \u00a9 Jahzly 2021<\/b><\/p>\n<p style=\"text-align: right;\">\n","protected":false},"excerpt":{"rendered":"<p>Return and exchange policy We thank you for choosing &#8220;GAHZLY&#8221; website to purchase your favorite products, and we are pleased to serve you. Sometimes your opinion of the products you have purchased may change, do not worry. we are in We will do our best to make the return or exchange process as simple and [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-52152","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/gahzly.com\/en\/wp-json\/wp\/v2\/pages\/52152","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gahzly.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gahzly.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gahzly.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/gahzly.com\/en\/wp-json\/wp\/v2\/comments?post=52152"}],"version-history":[{"count":0,"href":"https:\/\/gahzly.com\/en\/wp-json\/wp\/v2\/pages\/52152\/revisions"}],"wp:attachment":[{"href":"https:\/\/gahzly.com\/en\/wp-json\/wp\/v2\/media?parent=52152"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}